Shipping policy

Shipping Policy

Thank you for visiting and shopping at Chenyue Handicrafts. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
In cases of high order volumes or custom bulk orders, processing may take a few additional days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Chenyue Handicrafts offers free shipping on all orders — there is no shipping fee added at checkout, and no minimum order value.

Estimated delivery times by destination:

China (mainland), Express: 1–2 business days
China (mainland), Standard: 3–5 business days
Taiwan, Free Standard Shipping: 5–10 business days
International, Free Standard Shipping: 8–15 business day

Order processing takes 1–3 business days before dispatch, so please add that to the transit times above.

Delivery delays can occasionally occur due to customs processing, weather conditions, or local carrier logistics. If your parcel is delayed well beyond the estimate, contact us and we will follow up with the carrier on your behalf.

3. Customs, Duties, and Taxes (International Orders)

Chenyue Handicrafts ships all orders on a DDP (Delivered Duty Paid) basis. All customs duties, import taxes and VAT are covered by us — there is nothing extra for you to pay on delivery.
Shipments are typically delivered Delivered Duty Paid (DDP). If you have specific questions about customs regulations in your region, please contact us at info@chenyuehandicrafts.com before ordering.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
The tracking information will become active within 24–48 hours.

5. Damages & Transit Issues

Because our magnetic color display boards and acrylic storage boxes require careful handling:

Every product is thoroughly inspected and securely packaged with protective materials before dispatch.
If you receive your order damaged or broken during transit, please contact us immediately at info@chenyuehandicrafts.com with your order number and clear photos of the damaged items and outer packaging.
We will arrange a replacement or refund for items damaged in transit.

6. Incorrect Address / Undeliverable Packages

Please double-check your shipping address before completing your order. We ship to the address provided at checkout and are not responsible for orders delivered to an address entered incorrectly by the customer.
If your parcel is returned to us as undeliverable — incorrect or incomplete address, refused delivery, or unclaimed at the local depot — we will contact you by email. We will then offer one of the following:
– Reship the parcel once the corrected address and the actual return + reshipping costs have been confirmed, or
– Refund the order value minus the original shipping cost and any return shipping cost incurred.
Orders returned to us and not claimed within 30 days may be cancelled and refunded on the same basis.
If your tracking shows your parcel as delivered but you cannot locate it, please contact us within 14 days at info@chenyuehandicrafts.com. We will open an investigation with the carrier and work with you to resolve it.